When workplace issues arise, we recognise that conducting an internal investigation may not always be the best option.  Capacity challenges, lack of specialist experience, conflicts of interest or the sensitivity of the situation can all make an external, impartial investigator the safest and most effective choice. 

Our independent investigation service gives organisations an independent, fair and efficient way to manage the investigation process. Every investigation is conducted in line with ACAS best practice and your internal polices, ensuring a process that is thorough, transparent and defensible.

We support a wide range of workplace concerns, including disciplinary matters, safeguarding issues, employee grievances, bullying and harassment (including sexual harassment), whistleblowing and other sensitive or complex complaints. With extensive experience and ACAS training, we provide objective insight and expert guidance at every stage. 

Our service covers the full investigation process – from planning and interviews to evidence evaluation and a comprehensive investigation report that supports managers and hearing panels in making balanced, well-reasoned decisions.

Our investigation support includes:

• Planning and structuring the investigation

• Conducting impartial interviews

• Objective assessment of all evidence

• Clear, comprehensive investigation reporting

• Guidance for internal investigators where needed

We can also work behind the scenes to support your own internal investigators – supporting the initial scope of the investigation, preparing questions and supporting with sensitive interviews and writing the investigation report